You can return the products you purchased on en.stoksepeti.com within 14 days without giving any reason. After completing the refund process, the full amount you paid will be refunded to your bank account.
In order for this process to take place, the decision of withdrawal must be notified to en.stoksepeti.com within 14 days.
You can use this form to create a return request.
If the product you have purchased is a personalized product with a name, letter, date, etc., the consumer cannot use the right of withdrawal for these products.
You must send the products you want to return to the address on the product invoice, as they were sent to you, together with the product, invoice, warranty certificate and other additional gifts.
Within 3 working days after the products you have ordered are delivered to us, the product price will be refunded to your bank account if the order was given by credit card, money order/eft or payment at the door.
