Shipping and Delivery

When will my order be delivered?

Stoksepeti aims to deliver your orders to you as soon as possible. If the products in our stock are ordered before 15.00 and personalized products before 10.00, they are delivered to the cargo on the same day. Otherwise, the order delivery time is 3 working days. Due to the fact that cargo companies do not deliver on public holidays, orders placed on these dates are delivered to the cargo on the first working day after the official holiday. There may be delays in the delivery of orders to cargo due to the busyness of stocktaking, special days and campaign periods. We would like to point out that the responsibility of Stoksepeti regarding the delivery of the products ends with the delivery of the products to the cargo company. Stoksepeti does not have any intervention or liability after the delivery of the ordered products to the cargo company. www.stoksepeti.com cannot be held responsible for delays, damage, loss and other problems that may occur in the cargo companies preferred by you. However, stoksepeti will provide all the support to eliminate your grievances in these cases.

Since www.stoksepeti.com allows multiple users to shop online at the same time, it is unlikely that different consumers will buy the same product at the same time and the product will run out. You are informed about the products that are out of stock, and a certain waiting period or money back options are offered. After your approval, the transaction you want is carried out by us.

What Should I Do in Urgent Orders?

Urgent, special, etc., if you contact our order team. cases, due care will be taken.

What should I do if the courier company cannot find me at my address?

If you are not at the delivery address, our cargo company will leave a "Visiting Note" at your door. In this case, you can receive your cargo within 3 working days from the branch specified in the visit note.

My Order Still Hasn't Arrived What Should I Do?

When your order is shipped, the cargo tracking number is automatically sent to your e-mail address. You can track your shipment step by step with the cargo tracking number we have sent you. In cases where you cannot reach your cargo tracking number, you can request support by specifying the situation to our info@stoksepeti.com e-mail address.